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zammad

From public sources

Zammad is an open-source web-based helpdesk and customer support system that unifies email, chat, phone and social media inquiries in one place.

ApplicationCategory: Web Apps · CRM · Helpdesk & supportOpen sourcedata checked Oct 15, 2026
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Overview

Support teams often juggle customer inquiries across email, chat, telephone and social media, which makes it hard to keep everyone on the same page and to respond consistently. Zammad is a web-based, open-source helpdesk and customer support platform that brings these channels together so that every request becomes a trackable ticket. The software is built for support teams that need to coordinate work on shared tickets, communicate with customers across channels, and keep a clear history of each conversation. It offers a REST API for integrating with other tools, and it is designed for self-hosting or use through the vendor's cloud service. Zammad is licensed under the GNU AGPLv3 and its source code is available on GitHub. It is suited to organisations that want an open-source alternative to closed helpdesk products and control over where their customer data lives.
  • coffeescript
  • crm
  • customer-care
  • customer-support
  • graphql
  • helpdesk
  • javascript
  • rails
  • ruby
  • support
  • ticketing
  • typescript

Installation

Commands are shown, never run by the marketplace. Check them against the official documentation.
  • Official websiteFrom public sourcesfrom catalog metadata
    zammad.org/ ↗
  • Build from sourceFrom public sourcesfrom catalog metadata

    Build from source: no validated build recipe — follow the repository instructions.

    github.com/zammad/zammad ↗

Compatibility

Unknown means no evidence was found — not that the product is incompatible.
PlatformStatusArchitectureEvidenceConfidence
Web browserCompatible—Declared on the card—
Server / self-hostedUnknown———
Container (OCI)Unknown———

Releases

checked Oct 29, 2026
No releases found on the source.

Quality profile

algorithm quality-v1.0 · assessed Oct 15, 2026
Quality Score76
Risk Score0
Confidence 1.00
Quality Score and Risk Score are different measures. A high score does not guarantee safety.

Score components

Maintenance · 2020
last activity 0 days ago
Documentation · 1515
README 3442 chars, description present
Ready to use · 150
install instructions: no; releases: no
Metadata · 1010
4/4 of description, homepage, license, topics
Releases · 102
0 release(s)
Category confidence · 1010
classifier confidence 1
Adoption · 109
6013 stars (log-dampened, 10k = max)
License clarity · 55
SPDX AGPL-3.0
Community · 55
issues enabled, 1074 forks

License

AGPL-3.0
Known licensefrom the repository host

This is the catalog policy status, not legal advice.

Sources

github.com/zammad/zammadPrimary★ 6,013 starslast activity Oct 15, 2026Primary repository · Confidence 1.00

Reviews

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README

From zammad/zammad · license AGPL-3.0 · fetched Oct 29, 2026

Welcome to Zammad

Are you juggling countless customer inquiries across multiple channels? Struggling to keep your support team on the same page? Or spending more time managing your helpdesk than delivering exceptional support to your customers?

Zammad is your Swiss Army knife - a web-based, open-source helpdesk and customer support platform packed with features to streamline customer communication across channels like email, chat, telephone and social media.

The Software

The Zammad software is and will stay open source. It is licensed under the GNU AGPLv3. The source code is available on GitHub and owned by the Zammad Foundation, which is independent of commercial providers such as Zammad GmbH.

The Company - Zammad GmbH

The development of Zammad is carried out by the amazing team of people at Zammad GmbH in collaboration with the community. We love to create open source software for you. If you want to ensure the Zammad software has a bright and sustainable future, consider becoming a Zammad customer!

Are you tired of complex setup, configuration, backup and update tasks? Let us handle this stuff for you! 🚀

The easiest and often most cost-effective way to operate Zammad is our cloud service. Give it a try with a free trial instance!

Status

Further Information

Thanks! ❤️ ❤️ ❤️

Your Zammad Team

Open the repository ↗